Returns & Exchanges

Returns & Replacements

Most products can be returned within the first 30 days after delivery provided they are in new, fully functional, and undamaged condition, and include the original box, packing materials, manuals, and accessories. A restocking fee of up to 15% will be charged to the end user for all unopen and opened returned merchandise. Shipping costs included in the initial delivery of order will not be refunded. If the item was sent with free shipping Onlineweld will charge end user for the costs associated for Free Shipping and associated restocking fees. We will gladly refund 100% of the product price including shipping charges and applicable tax if the error was ours or if the merchandise was defective.

Product in new condition returned in its original package and all of the parts that the manufacturer included with the product.

Packing slip with reason for return and return RMA number.

Make sure to wrap the item securely and keep the tracking number of the return package.

We suggest that you purchase insurance for the item since we are not responsible for merchandise that is lost in return shipping. We recommend UPS.

To expedite credit please write include your RMA number on the label.

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